K2 Digital Transformation (team of advisors at K2) has designed and implemented technologically advanced chatbot for Warta. This is the first solution of this type that allows to receive help in no time and to file claim using Facebook Messenger. All this due to integration with the internal systems of insurance company.
Chatbot was implemented in September this year (www.messenger.com/t/wartaPL) and was built on the NLP engine, which enables to answer insurance-related questions quickly and effectively. Moreover, it helps in emergency situations. It is integrated with Warta’s other systems in order to ensure safety and confidentiality of data.
Chatbot cooperates closely with Customer Service Department — when encountering the problem it cannot solve it puts the client on the LiveChat with the consultant. The system provides the best possible assistance to all Warta’s clients even in the most difficult situations, such as an accident or fire.
Chatbot makes Warta available for client 24/7.